Privacy Policy

Privacy Policy

(Rev. 26 Jun 2021)



The purpose of this Privacy Policy is to describe how Crafty Claire acting as data controller, collects, uses and shares information about you (including Personal Data) through our Crafty website and certain Crafty Claire owned websites identified below (collectively referred to herein as the "Sites") as well as other Crafty Claire digital contact forms. Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to Contact Us Online or as described at the end of this Policy.

By submitting your Personal Data through the Site and accepting this Privacy Policy, you specifically consent to the processing of your data as described herein.

Our Privacy Policy explains

Information We Collect and Why We Collect It
How We Use and Share Your Information
Access to Your Information and Choices
Security of Your Information
Consent To Processing Personal Data in other Countries
Changes to Our Privacy Policy
Questions and How Contact Us

Terms of Use

Please note that your use of our Site and this Privacy Policy are subject to our Terms of Use.


Information You Provide To Us

We collect several types of information from and about users of our Site (“Personal Data”). This includes information:

·         by which you may be personally identified, such as name, postal address, e-mail address, telephone number, any other identifier by which you may be contacted online or offline;

·         about your use of our Site, such as traffic data, location data, logs, referring/exit pages, date and time of your visit to our Sites, error information, clickstream data, and other communication data and the resources that you access and use on the Site, and

·         about your internet connection, the equipment you use to access our Site and usage details.

You can provide information to us on our Site through various means, such as when you fill out forms on our website or digital forms, your responses to surveys that we might ask you to complete, or when create an account for dealer support. This Personal Data will be included in data files owned by Crafty Claire.

The Personal Data we collect from you is required to enter into a contract with Crafty Claire, for Crafty Claire to perform under the contract, and to provide you with our products and services. If you refuse to provide such Personal Data or withdraw your consent to our processing of Personal Data (when appropriate), then in some cases we may not be able to enter into the contract or fulfill our obligations to you under it. You must notify Crafty Claire of any modification to the Personal Data provided and you will be solely liable for the veracity and accuracy of the data provided to us.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Site or transmitted to other users of the Site or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Site with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

We generally do not request you provide and do not process any special categories of Personal Data as defined by the EU GDPR.

Information We Collect through Automatic Data Collection Technologies

As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns.

The information we collect automatically may include Personal Data, or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Site and to deliver a better and more personalized service by enabling us to:

·         estimate our audience size and usage patterns;

·         store information about your preferences, allowing us to customize our Site according to your individual interests;

·         develop and improve our Site, our products, and our services; and

·         recognize you when you return to our Site.

Details about the automated data collection technologies and the specific cookies that we use can be found in our cookie policy.

No Information From Children Under Age 13

If you are under the age of 13, please do not attempt to register with us at this Site or provide any Personal Data about yourself to us. By registering at this Site or providing any Personal Data you represent and warrant that you are 13 or older being solely responsible for this declaration. If we learn that we have collected Personal Data from a child under the age of 13, we will promptly delete that information. If you believe we might have any information from a child under the age of 13, please Contact Us Online


Lawful Basis for Processing your Personal Data

If you are in the European Union, the processing of your Personal Data is lawful only if it is permitted under the applicable data protection laws. We have a lawful basis for each of our processing activities (except when an exception applies as described below):

·         Consent. By using our Site, you consent to our collection, use, and sharing of your Personal Data as described in this Privacy Policy. If you do not consent to this Privacy Policy, please do not use the Site;

·         Legitimate Interests. We will process your Personal Data as necessary for our legitimate interests. Our legitimate interests are balanced against your interests and rights and freedoms and we do not process your Personal Data if your interests or rights and freedoms outweigh our legitimate interests. Our legitimate interests include to: facilitate communication between Crafty Claire and you; detect and correct bugs and to improve our Site; safeguard our IT infrastructure and intellectual property; detect and prevent fraud and other crime; promote and market our business; develop our product and services;

·         To Fulfill Our Obligations to You under our Contract. We process your Personal Data in order to fulfill our obligations to you pursuant to our contract with you to deliver our goods and services to you; and

·         As Required by Law. We may also process your Personal Data when we are required or permitted to by law; to comply with government inspections, audits, and other valid requests from government or other public authorities; to respond to legal process such as subpoenas; or as necessary for us to protect our interests or otherwise pursue our legal rights and remedies (for instance, when necessary to prevent or detect fraud, attacks against our network, or other criminal and tortious activities), defend litigation, and manage complaints or claims.

To Provide Products, Services, and Information

As described above, we collect information from you so that we can provide you with information and support that you request from us. We use your Personal Data to contact you about your requests.

If you have previously authorized us to do so, we may send you information about our products and services, and new offerings. You can opt-out of receiving marketing and promotional e-mails from Crafty Claire by sending us an email at info@Crafty saying "Please remove," or using the opt-out or unsubscribe feature contained in the e-mails.

We may provide information to third party service providers that help us process orders, and to fulfill and deliver products and services that you purchase from us. We may use third parties to help host our Site and provide other technology support, send out email updates about the Site, provide marketing and advertising services for us, remove repetitive information from our user lists, and process payments. All these service providers will have access to your Personal Data in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.


We will store your data as long as is necessary to provide you the information that you have requested, for as long as we have a lawful basis to do so, or for as long as we are required by law.

After you close your account, we may retain your Personal Data:

·         for as long as necessary to comply with any legal requirement;

·         on our backup and disaster recovery systems in accordance with our backup and disaster recovery policies and procedures;

·         for as long as necessary to protect our legal interests or otherwise pursue our legal rights and remedies; and

·         for data that has been aggregated or otherwise rendered anonymous in such a manner that you are no longer identifiable, indefinitely.

Legal Requests or Requirements and to Prevent Harm

We will share Personal Data with third party companies, organizations or individuals outside of Crafty Claire if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

·         Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request.

·         Enforce applicable Terms of Use, including investigation of potential violations.

·         Detect, prevent, or otherwise address fraud, security or technical issues.

·         Protect against harm to the rights, property or safety of Crafty Claire, our users, customers or the public as required or permitted by law.

By submitting your Personal Data and accepting this Privacy Policy you consent to these disclosures to the extent that your consent is necessary under the applicable regulation.


Data protection laws may provide you with certain rights with regards to our processing of your Personal Data.

·         Access and Update. You can review and change your Personal Data by contacting with Crafty Claire using the information provided below. You may also notify us through the information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.

·         Restrictions. You have the right to restrict our processing of your Personal Data under certain circumstances. In particular, you can request we restrict our use of it if you contest its accuracy, if the processing of your Personal Data is determined to be unlawful, or if we no longer need your Personal Data for processing but we have retained it as permitted by law.

·         Portability. To the extent the Personal Data you provide Crafty Claire is processed based on your consent and that we process it through automated means, you have the right to request that we provide you a copy of, or access to, all or part of such Personal Data in structured, commonly used and machine-readable format. You also have the right to request that we transmit this Personal Data to another controller, when technically feasible.

·         Withdrawal of Consent. To the extent that our processing of your Personal Data is based on your consent, you may withdraw your consent at any time by contacting us using the information below. Withdrawing your consent will not, however, affect the lawfulness of the processing based on your consent before its withdrawal, and will not affect the lawfulness of our continued processing that is based on any other lawful basis for processing your Personal Data.

·         Right to be Forgotten. You have the right to request that we delete all of your Personal Data. We cannot delete your Personal Data except by also deleting your user account, and we will only delete your account when we no longer have a lawful basis for processing your Personal Data or after a final determination that your Personal Data was unlawfully processed. We may not accommodate a request to erase information if we believe the deletion would violate any law or legal requirement or cause the information to be incorrect. In all other cases, we will retain your Personal Data as set forth in this policy. In addition, we cannot completely delete your Personal Data as some data may rest in previous backups. These will be retained for the periods set forth in our disaster recovery policies. If you delete your User Contributions from the Site, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Site users.

·         Complaints. You have the right to lodge a complaint with the applicable supervisory authority in the country you live in, the country you work in, or the country where you believe your rights under applicable data protection laws have been violated. However, before doing so, we request that you contact us directly in order to give us an opportunity to work directly with you to resolve any concerns about your privacy.

You may exercise your rights set forth above by contacting with Crafty Claire using the information provided below. Any such request must include the following data: full name of the User, address for correspondence and photocopy of National ID document or Passport. In the case of representation by a third party, this must be proved by means of an authenticated document. If you believe that Crafty Claire has infringed its obligations under the applicable data protection regulation, you have the right to file a claim against us before the competent supervisory authority.


We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure.

In order to help secure your Personal Data, access to your data on our Site is password-protected, and sensitive data (such as a social security number) is protected by encryption when it is exchanged between your web browser and our Site. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. The safety and security of your information also depends on you. It is your responsibility to protect the security of your login information. Please note that e-mails, User Contributions, and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.


Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.


If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, please find our details below:

17 Grey Willow Gardens,

Ashford, Kent.

TN23 5GG